Great ideas do not discriminate, and anyone can have them. Given the right protection and support, a great idea can become a powerful brand, a transformative technology, an innovative process or design, or even a song or story that moves one’s soul. Housing Singapore’s largest community of intellectual property (IP) experts, IPOS International understands better than anyone how important it is to protect ideas and creations for now and for the future. We leverage our deep technical, legal and business expertise to help innovative enterprises grow, through their intangible assets, including IP, from Singapore, through Singapore. We catalyse the ideas of today, into the assets of tomorrow.

About IPOS International 

IPOS International (IPOS Intl) is a private limited company fully owned by IPOS, committed to building Singapore’s future growth as a global hub for intellectual property creation, protection and management. We serve the public sector, investors, private enterprises, not-for-profits, service providers and individuals through patent search and analysis, training and IP management services. Together, we amplify creativity and enable innovation, to realise tangible economic and social value from intangible assets.

Job Role

The IT Application Unit plays a pivotal role within the Corporate Planning & Support Unit. It is part of the IT unit that works together with business units in crafting the digital transformation journey of IPOS International and to provide operational application support. Reporting to the Senior Assistant Director (SAD), you will be supported by outsourced vendors and/or developers and shall be responsible for the end-to-end system improvement lifecycle from discovery to implementation to support business units in achieving IPOS International corporate goals.

Job Responsibilities

Discovery of system improvements

• Understand business users’ needs and intentions (business requirements)
• Identify how to improve the system to best support users and their business requirements effectively and efficiently
• Translate business requirements into technical specifications
• Model business processes and identify opportunities for system improvement
• Create and analyse high-level business cases to provide recommendations to business units
• Liaise with vendors to solicit solutions based on the identified business cases
• Evaluate vendors’ solutions to ensure that they meet the business cases

Implementation of system improvements

• Ensure that projects are executed within agreed parameters of cost, duration, and quality according to the provided project plan by SAD
• Ensure that the project schedule and activities based on appropriate project implementation methodology are followed
• Identify potential project risks and their implications to the organisation and recommend mitigating measures to ensure that the risks are properly addressed
• Act as the change agent for project transition, including the smooth and seamless coordination of critical milestones and ensuring that these milestones are met
• Communicate effectively with vendors technically to ensure that users’ business requirements are met, and users’ queries are effectively attended to
• Guide business users in providing requirements to vendor
• Ensure that the requirement specification is properly documented
• Perform verification and validation on solutions before releasing it to business users for User Acceptance Testing
• Provide support during User Acceptance Testing
• Ensure that training guides are duly documented and provided to business users
• Conduct user training for business users

Application Operational Management

• Identify, propose, and develop relevant SOPs
• Support SAD on the ICT strategy and participate in defining application standards and implementing the policies and procedures
• Proactively manage users’ expectations and interact with them to provide quality service and technical solutions to the issues or queries to maintain satisfaction

General Support

• Performs other duties as assigned by SAD or their representative

Job Requirement

• Qualifications preferably in Information Technology, with at least 5 years of relevant experience in previous roles as Business Analyst
• Possess at least a Degree in Information Technology or its equivalent
• Good understanding of IT Software Development Lifecycle and preferably in Microsoft platforms
• Good working knowledge of Microsoft 365 suite of products (especially docx, excel and pptx)
• Work independently on a diverse range of tasks delegated by the SAD
• Ability to distil problems and solutions in words, and to have good verbal and writing skills to present solutions to management

Are you the one? Please write to us if you have/are

• A team player and great collaborator, with a strong commitment to the team’s success
• Service-oriented with good interpersonal and problem-solving skills
• A strong communicator who is organised, meticulous and able to multitask with excellent project management skills
• Experience in managing outsourced IT service providers would be an advantage; and
• Willing to work hard and under pressure in a dynamic and challenging environment

To apply for this position, please email your CV to careers@iposinternational.com.